West & Reed Boutique Return Policy:  

Effective Date: July 29th, 2024

At West & Reed Boutique we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help! Please read our return policy carefully.

1. Eligibility for Returns

- Items can be returned within 10 days from the date of package arrival. 

- To be eligible for a return, your item must be unused, in the original packaging, and with all tags attached.

  - Certain items are non-returnable, including:

  - Sale items

  - Intimate apparel

  - Accessories 

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at mlf@westandreedboutique.com with your order number and the item(s) you wish to return.

2. We will provide you with a return authorization and instructions for returning your items.

3. Carefully package your items to prevent damage during shipping.

3. Return Shipping

- You are responsible for the return shipping costs unless the return is due to a defective item or an error on our part.

- We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Refunds and Exchanges

- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, e.g., 7-10 business days].

- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We may request photos of the damage to assist with the resolution. We will provide instructions on how to return the damaged item, and we will cover the return shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund after 7-10 business days, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at mlf@westandreedboutique.com.

7. Contact Us

If you have any questions or concerns regarding our return policy, please reach out to us:

West & Reed Boutique  

mlf@westandreedboutique.com  

434-770-5828 

 

Thank you for shopping with West & Reed!💕

West & Reed Boutique Privacy Policy:  

Effective Date: July 29th, 2024

At West & Reed boutique (westandreedboutique.shop), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from our online boutique.

1. Information We Collect

When you visit our Site, we may collect the following types of information:

- Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.

  

- Payment Information: We do not store your credit card information. Payment processing is handled by our third-party payment processors, and their privacy policies govern the handling of your payment information.

  

- Usage Data: We may collect information about how you access and use our Site, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use the information we collect for various purposes, including:

- To process and fulfill your orders.

- To communicate with you about your orders and provide customer support.

- To send you promotional materials, newsletters, and other information if you opt-in to receive them.

- To improve our Site, products, and services through analysis of usage data.

- To prevent fraudulent transactions and ensure the security of our Site.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business and the Site, such as:

- Payment processors

- Shipping companies

- Marketing service providers (with your consent)

These third parties are obligated to protect your information and use it only for the purposes for which we disclose it.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us analyze web traffic and improve our services. You can choose to accept or decline cookies through your browser settings. However, declining cookies may affect your ability to use certain features of our Site.

5. Your Rights

You have the following rights regarding your personal information:

- The right to access your personal data.

- The right to rectify inaccurate or incomplete information.

- The right to request deletion of your personal data.

- The right to withdraw consent for data processing (if applicable).

To exercise these rights, please contact us at mlf@westandreedboutique.com

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

West & Reed Boutique  

mlf@westandreedboutique.com  

434-770-5828  

 

Thank you for choosing West & Reed!💕

Thank you for shopping with us! We hope you love the items you purchased. If for some reason you don't, please click HERE to begin your return process.